Unified Communications
Unified Communications Solutions
Bringing People Together via Phone, Text, Virtual Meetings & Webinars
Unified Communications constitutes a suite of integrated business communication services, which can be provided either through a unified platform or as separate products sharing a similar user interface. It encompasses a diverse array of real-time and non-real-time applications such as voice, chat, text/SMS, presence monitoring, video conferencing, email, and fax.
TechnologyWest offers a wide range of unified communications products and services, partnering with industry-leading vendors such as GoTo Communications, Ring Central, Teams, Allstream, Bespoke Communications, Dialpad, Mitel, Nexogy, Nice, WebEx, and Zoom to provide you with the best communication and collaboration tools for your business.
Through our strategic vendor alliances, we provide an extensive array of options for you to select from. Our committed team of professionals is focused on delivering comprehensive support services, guaranteeing your system operates seamlessly with minimal downtime at all times.
At the core of every successful business lies effective communication. That’s why we’re dedicated to offering you the finest communication and collaboration tools on the market. Reach out to us today to discover more about our unified communications solutions and how they can propel your business forward.
Our Unified Communication Offerings
Voice over IP/VoIP Phone Service
While phone and voice communication may seem fundamental, the solution you opt for should be exceptionally robust. Basic voice features should facilitate communication via Voice over IP, instead of traditional phones and phone lines, making phone calls accessible on desktop telephones, tablets, or mobile devices. Moreover, top Unified Communications offerings encompass a range of features, including clear and reliable voice calls, conference bridges for connecting multiple parties, and voicemail capabilities. Additionally, features like voicemail transcription convert voicemails into text for easier reading, while call recording allows for future reference. Effective call management is ensured through call queues, call routing, and call analytics, providing insights into call metrics and performance. SMS texting capabilities, auto attendants to direct calls, video conferencing for virtual face-to-face meetings, and screen sharing for presentations and collaboration further enhance the communication experience.
Video Conferencing
Video conferencing offers a multitude of benefits, including enhanced collaboration among geographically dispersed teams, significant time and cost savings by eliminating the need for travel, increased productivity through efficient decision-making, flexibility for remote participants to join from anywhere, improved communication with the inclusion of visual cues, heightened engagement with interactive features, eco-friendliness by reducing carbon emissions, and expanded global reach for connecting with clients and stakeholders worldwide. Overall, video conferencing provides a convenient, efficient, and cost-effective means of communication and collaboration in both professional and personal settings. Our Video Conferencing solutions include features such as personal online meeting rooms, screen sharing, chat, question and answer capabilities, online meeting drawing tools, recording of video conferences, custom backgrounds, meeting transcriptions, and meeting diagnostic reports.
Unified Messaging
Integrated Unified Communication solutions consolidate and harmonize messaging capabilities with staff and customers, incorporating essential tools such as voicemail, text, email, instant messaging, and other electronic platforms commonly utilized today. Ideally, messages should seamlessly transmit across any device, typically desktop computers or smartphones. Moreover, intuitive functionalities provide real-time message visibility and prioritization options, enhancing user experience and efficiency. Features include a single inbox for all messages, cross-device synchronization, message prioritization, multimedia support, message filtering and organization, unified contact management, and presence information.
Mobility
Mobility is a very important aspect of today’s workplace, and key Unified Communication features can support this. Given the rapid adoption of flexible or remote work options and bring-your-own-device trends, this is an especially relevant feature. In an increasingly mobile workforce, employees need to access communication tools and resources while on the go, whether they’re working remotely, traveling, or simply away from their desks. Mobile UC tools empower users to engage in real-time communication through features like instant messaging, voice and video calls, and document sharing, fostering productivity and collaboration. By embracing mobility, organizations can enhance employee flexibility, responsiveness to customers, and overall competitiveness in today’s dynamic business landscape.
Integrations
Integrations play a crucial role in a unified communications strategy for several reasons. Firstly, they enable seamless connectivity between various communication tools and platforms, ensuring that users can access all relevant information and resources from a single interface. This integration enhances productivity by reducing the need to switch between multiple applications or systems. Additionally, integrations facilitate interoperability between different technologies and devices, allowing for more efficient communication and collaboration across the organization. Moreover, integrations enable organizations to leverage existing investments in communication infrastructure and applications, maximizing ROI and streamlining IT management. Finally, integrations with other business applications, such as customer relationship management (CRM) systems or project management tools, enable contextual communication and collaboration, leading to better decision-making and improved business outcomes. Many of our unified communication vendors offer integrations with platforms such as Azure, Google Workspace, Salesforce, HubSpot, ServiceNow, Zendesk, Zoho, Microsoft Office 365, Microsoft Outlook, and Microsoft Teams.
Call Center Solutions
Providing great customer service is important for every business to survive and thrive in the competition. However, responding to every client’s query can be challenging. In the past, establishing a call center to handle inbound and outbound phone calls, emails, chat, social media, SMS, and faxes necessitated substantial resources, limiting access primarily to large enterprises with dedicated infrastructure. However, software-driven call center solutions empower smaller firms to oversee all communication streams from a singular interface, fostering a cohesive customer journey. Call center software that is typically incorporated in Unified Communications solutions integrates with existing VoIP phone systems.
Our Trusted Unified Communication Partners
Customer Success Stories
Get In Touch with Our Team
Additional Resources
GoTo Connect – Tools for Flexibility and Profitability
Enterprise features within your budget. This free E-Book provided by GoTo Connect offers useful tips on selecting a Unified Communications as a Service (UCaaS) vendor to drive flexibility and profitability along with details of five common pitfalls to avoid when considering your purchase of a new VoIP Phone System. Find out how GoTo Connect’s cloud-based solution can help improve your company’s communication workflow. They provide a powerful enterprise-level and affordable all-in-one solution with many great features conveniently packaged together.
Dialpad – Empower every Department in Your Organization
Communications technology is frequently portrayed as a universal solution applicable to all departments and organizations. However, as you may have personally encountered, this is not always true. Various departments encounter distinct challenges, and these challenges cannot all be addressed with a single tool. Therefore, any solution touting itself as “one-size-fits-all” is inherently inaccurate. This E-Book covers departmental challenges across, Sales, Support, HR, Marketing, Product, and IT, and how Dialpad addresses those challenges.
RingCentral – Get Max Productivity from Your Teams
When the COVID-19 pandemic hit businesses in March 2020, organizations hurriedly assembled temporary work-from-home collaboration solutions to ensure business continuity during lockdowns. These initial measures proved successful in sustaining operations. Looking ahead, however, the focus has shifted as more leaders strategize for business continuity, prioritizing the ability for employees to work from anywhere because of the flexibility that fosters increased satisfaction and engagement, ultimately driving higher performance and retention rates.
GoTo Connect – The Best Administration Tools on the Market
A comprehensive suite of unified communication tools is essential for the future of flexible work. GoTo Connect offers a unified, cloud-based application that encompasses calls, video meetings, chat, and more, streamlining operations and reducing IT complexity often associated with multiple vendors. With a 99.99% uptime guarantee and seamless transitions between communication modes and devices, teams can collaborate effectively from anywhere. Designed with affordability in mind, GoTo Connect offers enterprise-grade features at a fraction of the cost.