GoTo Connect – Unified Business Communications
Modern Phone, Meetings & Messaging – All in One Place
Your business depends on communication. But juggling separate phone systems, video platforms, and messaging tools costs time, money, and customer satisfaction. That’s why Technology West, a trusted Colorado-based IT and communications provider, is proud to partner with GoTo Connect — delivering a powerful, all-in-one cloud communications platform to businesses and organizations across the state.
GoTo Connect combines an award-winning phone system, video meetings, team messaging, and AI-powered customer experience tools into a single, easy-to-manage platform — without the enterprise price tag.
What is GoTo Connect?
GoTo Connect is a cloud-based Unified Communications as a Service (UCaaS) platform built for growing businesses. Whether your team is in the office, at home, or on the go, GoTo Connect keeps everyone connected and customers happy — from a single platform with one login, one admin console, and one monthly bill.
GoTo Connect delivers 99.999% uptime, #1-rated 24/7 customer support, and enterprise-grade security — all purpose-built for small and mid-sized businesses.
Why GoTo Connect Matters
The Problem with Disconnected Tools
Most businesses are running 3, 5, even 7 separate communication tools. That means more vendors, more invoices, more training, and more things to break. When a customer calls and gets routed to the wrong person — or no one at all — that’s a lost opportunity.
GoTo Connect eliminates the chaos by unifying your entire communications stack in one place.
Three ways GoTo Connect Helps Your Business
Replacing Your Aging Phone System
Stop paying for outdated, on-premises phone hardware. GoTo Connect’s cloud phone system includes unlimited call routing, auto attendants, ring groups, virtual fax, voicemail-to-text, call recording, and 100+ enterprise-grade features — set up in a single day with our streamlined onboarding process.
Available in: Phone System, CX, and Contact Center plans
Engage Customers Across Every Channel
Meet your customers where they are. GoTo Connect CX adds a multichannel shared inbox that centralizes SMS, web chat, WhatsApp, Facebook, Instagram, and email conversations in one place — so no message ever gets missed. AI-powered SMS campaigns let you reach customers proactively in just a few clicks.
Available in: CX and Contact Center plans
Modernize Your Contact Center with AI
For teams handling high call volumes, GoTo Connect Contact Center delivers AI-powered tools that boost agent productivity, reduce wrap-up time, and help supervisors intervene in real time. Features include AI call summaries, sentiment analysis, topic detection, quality management, and intelligent call routing — all in one integrated solution.
Available in: Contact Center plan
Featured AI Capabilities
AI Receptionist – Never Miss a Call Again
GoTo Connect’s AI Receptionist works 24/7 to answer calls, capture caller details, route inquiries to the right team, and send follow-up summaries by email. It supports 10+ languages, customizable voice and tone, and sets up in minutes — no technical expertise required.
AI Call Summaries & Transcriptions
Every call automatically produces a concise summary and full transcription — saving agents time, improving compliance records, and ensuring nothing falls through the cracks after the call ends.
AI-Powered Admin with GoPilot
Admins get a smart virtual assistant built directly into the GoTo admin interface — with deep links, smart navigation, and instant access to support resources — so managing your phone system takes minutes, not hours.
Why Choose TechnologyWest?
As a Colorado GoTo Connect partner, Technology West offers:
– Local, on-site implementation, support, and service
– Decades of IT and communications experience
– Certified GoTo Connect integration and configuration
– Custom solutions tailored to your business size and workflows
– Ongoing support, training, and optimization
Whether you run a medical practice, law firm, retail business, nonprofit, or municipality, our team will assess your current communications environment and design a GoTo Connect solution that fits your needs and your budget.
